Who sends what

Genie Marie handles two kinds of conversations, and each has its own rule.

Conversations from Thumbtack

Connecting Thumbtack opens only if Thumbtack approves Genie Marie. When it does, this rule covers every lead request and message that comes from Thumbtack.

• Genie Marie sends nothing on its own.
• Marie can write a draft reply. A person at the business reads it, changes it if they want, and sends it.
• Every message Genie Marie passes to a Thumbtack customer was sent by a person at that business.
• The reply goes back through Thumbtack, so the conversation stays on Thumbtack.
• No automatic answers and no follow-up series run on these conversations.
• The customer's details stay with that one job. Genie Marie never adds them to an outreach list, never uses them to start a text, call or email from the business's own line, and never shares them with another business.

The business's own text line

On its own line, the owner decides how much Marie does.

• Automatic answers stay off unless the owner asks for them. The owner can have them turned off again at any time.
• When they are on, Marie can answer a customer first and follow up. She says she is the business's automated assistant, and she gives the customer a way to reach a person.
• A follow-up series sends only wording the owner approved beforehand. It stops when the customer replies or says stop.
• A business can also text people first from its own line, with wording the owner approved. The first text says who it is from, and a reply of STOP ends it. A lead request from Thumbtack never feeds these texts.
• A reply of STOP ends texts to that number. Nobody has to step in for that to happen.
• A reply written by a person at the business is that person's own message.
• Messages sent through Genie Marie are recorded, so the owner can see what was said.

What Marie never does

• Pretend to be a person.
• Keep texting someone who said stop.
• Use a Thumbtack lead request for outreach.
• Send a reply on a Thumbtack conversation that no person approved.

Questions go to Paul Mikulskis at paul@yungstentech.com, or text (617) 599-0775.

Thumbtack is a trademark of Thumbtack, Inc. Genie Marie is not run, sponsored or endorsed by Thumbtack.

Effective November 15, 2026.